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Assertive Skills

Posted on: March 15, 2018, in Emotional Intelligence

Assertive communication can strengthen your relationships, reducing stress from conflict and providing you with social support when facing difficult times. This course will build your confidence and self-esteem. You will be able to avoid manipulation by others, deal with criticism and understand your rights and respect the rights of others.

  • Identify characteristics of non-assertive behaviour.
  • Why it is not easy to interact assertively with others. Mistaken traditional assumptions and countering them with assertive rights.
  • Identifying your own behaviour.
  • Responding appropriately to manipulation and/or bullying.
  • Assessing the impact of organizational culture.
  • Raising self-awareness. The role of personal history and faulty thought patterns. Exploring how identity, fear and habits impact results.
  • Enhancing your ability to respond to conflict. Recognizing your conflict style as a factor in assertiveness.
  • Considering the role of Emotional and Social Intelligence Witnessing the dynamics of constructive and destructive interactions.

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