Leading with Emotional Intelligence

Emotional Intelligence (EI) is the set of skills that distinguishes outstanding leaders, high performance teams and personal effectiveness. This course offers you an opportunity to accelerate your personal leadership potential and excel in your increasingly difficult and complex leadership roles. You will develop a clear understanding of the consequences of your behaviour, an increased ability to size up interpersonal situations, so that you can plan appropriate actions. You will develop higher self-esteem, better self-control and social awareness.

  • Identify your personality type and recognize your strengths and weaknesses
  • A thorough understanding of the principles and framework of emotional intelligence and emotional quotient (EQ) improvement.
  • Feedback and coaching in the skills of self-awareness, self-management, social awareness and relationship management.
  • Values, assumptions and perceptions and how your own choices determine your success or failure.
  • Understand what causes stress and how if effects your behaviour, emotions and all the associated illnesses we experience. Understanding change.
  • Reading the emotions of others. The ability to read a situation; recognise what the underlying issues are and to display empathy.
  • Mastering Negative Emotions Take 100% responsibility for your own emotions, thoughts feelings and responses and recognize your limiting beliefs and emotional triggers.
  • Set goals in a simple but very effective manner. Understand how your values directly affect your goals Balance and manage your personal and work life effectively.
  • Tools for monitoring and managing emotional states and ways to manage conflict, difficult situations and difficult people.
  • How to build self- esteem and self- worth and overcome barriers to communication enhancing trust and confidence.
  • Attitude of Optimism; the ability to depersonalise problems or setbacks and see them as temporary, one off, events that are solvable.
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  • "Biddy White's training and development programs are the best I've experienced. I first attended one of Biddy's courses in 2001, and since then have taken every opportunity to use her services again and again. She has a unique talent for identifying the important personal development issues and opportunities..." Director Purple Communications Annette Ellis

  • "Biddy has assisted during various team interventions conducted for a number of years. The team sessions conducted consisted of various team exercises focused on key issues identified prior to the session. The work was planned and executed to deliver the desired end result. As a consultant Biddy connects very easily with team members and can relate learning in a language that is understood..." HR Business Partner Superintendent at BHP Billiton Anneeke Kleinhans

  • "Biddy White hit this mine like a tsunami. It started as a small wave on the horizon; it grew, swept over us all. It washed away our fears, inhibitions and pre-empted expectations. It taught us how to wade through the few difficult things. Once the storm was over we were left with a positive, clear and fresh outlook; ready for a new beginnings." Exxaro Coal PG Boshoff

  • "Biddy is truely an loveable and inspirational leader. I have no hesitation in recommending her to any manager/ CEO who wishes to improve productivity through team building or mentoring staff. She has limitless energy which she uses in identifying and breaking down barriers to productivity created by dysfunctional human interactions. A value cannot be placed on her services ." Senior Manager at eThekwini Pollution & Environment Branch Chris Fennemore

  • "I have gained a lot from "Presentation skills" training, the best course ever. I would like to thank the organization and the Presenter Biddy White for such a fruitful, interesting and beneficial course. It will help me greatly and has improved my self confidence tremendously." BHP Billiton Skhumbuzo Ntuli

  • "The most meaningful and practical training I have ever attended. It is so empowering and it's beyond your imagination. I strongly recommend this course to everyone." Exxaro Coal Mar-Mari Snyman

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