The importance of good interpersonal skills in the workplace cannot be underestimated. The ability to build rapport and trust, to present oneself and one's ideas with clarity and professionalism and to be able to handle challenging situations is invaluable leadership training. A little time spent working on your interpersonal skills will pay huge dividends.
- Examine the difference between hearing and listening and learn how to enhance listening skills – showing empathy clarifying understanding responsiveness and enthusiasm.
- Improve questioning techniques and how to communicate with power.
- Gain dexterity and grace when dealing with new or trying situations. Recognise how you come across to others.
- Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
- Identify ways of creating a powerful introduction, remembering names and managing situations when you've forgotten someone's name.
- Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
- Understand how the use of facts and emotions can help bring people to your side.
- Identify ways of sharing one's opinions constructively.
- Learn tips in on preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
- Learn tips in on making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.